WebEngage

Founded in 2011

At WebEngage, the security and privacy of your data are our top priorities. We adhere to stringent global standards to protect your information at every stage. Our data handling practices include advanced encryption for data at rest and in transit, supported by fully compliant infrastructure. We conduct regular security assessments to identify and mitigate risks, continuously improving our security posture. Our Customer Data Platform (CDP) is designed with security at its core, enabling you to manage and utilize customer data securely and efficiently. With WebEngage, your data is safeguarded, allowing you to focus on enhancing customer experiences with complete peace of mind. Our unwavering commitment to data security ensures your business can operate confidently, knowing your data is safe.

Founded in 2011

Controls (64)

Here are the controls implemented at WebEngage to ensure compliance, as a part of our security program.

Product security (8)

Production System User Review

Entity's Infosec officer reviews and approves the list of people with access to production console annually

Situational Awareness For Incidents

Entity maintains a record of information security incidents, its investigation, and the response plan that was executed in accordance with the policy and procedure defined to report and manage incidents.

Vulnerability Remediation Process

Entity identifies vulnerabilities on the Company platform through the execution of regular vulnerability scans.

Centralized Management of Flaw Remediation Processes

Entity tracks all vulnerabilities and remediates them as per the policy and procedure defined to manage vulnerabilities.

Notification of changes

To help determine that only authorized changes are deployed, Entity's key personnel are notified when changes are deployed to the production environment

Role Based Access Controls

Audit Logging

Data Security

Data security (11)

Production Databases Access Restriction

Entity ensures that access to the production databases is restricted to only those individuals who require such access to perform their job functions.

User Privileges Reviews

Entity's Senior Management or the Information Security Officer periodically reviews and ensures that access to the critical systems is restricted to only those individuals who require such access to perform their job functions.

User Access Reviews

Entity's Senior Management or the Information Security Officer periodically reviews and ensures that administrative access to the critical systems is restricted to only those individuals who require such access to perform their job functions.

Encrypting Data At Rest

Entity has set up cryptographic mechanisms to encrypt all production database[s] that store customer data at rest.

Data Backups

Entity backs up relevant user and system data regularly to meet recovery time and recovery point objectives and verifies the integrity of these backups.

Testing for Reliability and Integrity

Entity tests backup information periodically to verify media reliability and information integrity.

Transfer of PII

Entity ensures appropriate procedures are in place to ensure compliance with regulatory requirements related to transfer of personal data outside of the region from which it is collected

Choice & Consent

Entity ensures regulatory requirements regarding user consent are met prior to processing personal data

Data Subject Access

Entity ensures that Subject Access Requests are being honored in accordance with the Privacy Policy

Encryption in Transit

data in transit is secured using TLS (Transport Layer Security) certificates. TLS ensures that any data exchanged between clients (e.g., browsers or applications) and our servers remains private, secure, and tamper-proof.

Encryption at Rest

data at rest is secured using AES-256 encryption. AES (Advanced Encryption Standard) with 256-bit key length is one of the most secure encryption methods available, ensuring that stored data is protected from unauthorized access.

Network security (6)

Limit Network Connections

Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.

External System Connections

Every Production host is protected by a firewall with a deny-by-default rule. Deny by default rule set is a default on the Entity's cloud provider.

Transmission Confidentiality

Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.

Anomalous Behavior

Entity's infrastructure is configured to review and analyze audit events to detect anomalous or suspicious activity and threats

Cloud Provider Requirements

Entity ensures that critical Cloud Service Providers can meet the defined requirements related to network segregation and tenant separation.

Centralized Collection of Security Event Logs

Entity's infrastructure is configured to generate audit events for actions of interest related to security for all critical systems.

App security (5)

Conspicuous Link To Privacy Notice

Entity displays the most current information about its services on its website, which is accessible to its customers.

Secure system modification

Entity has procedures to govern changes to its operating environment.

Approval of Changes

Entity has established procedures for approval when implementing changes to the operating environment.

Unauthorized Activities

Entity uses Sprinto, a continuous monitoring system, to alert the security team to update the access levels of team members whose roles have changed.

Entity ensures infrastructure cloud provider login sessions are terminated after a defined length of time.

Endpoint security (8)

Malicious Code Protection (Anti-Malware)

Where applicable, Entity ensures that endpoints with access to critical servers or data must be protected by malware-protection software.

Full Device or Container-based Encryption

Where applicable, Entity ensures that endpoints with access to critical servers or data must be encrypted to protect from unauthorized access.

Endpoint Security Validation

Entity has set up measures to perform security and privacy compliance checks on the software versions and patches of remote devices prior to the establishment of the internal connection.

Session Lock

Entity ensures that endpoints with access to critical servers or data are configured to auto-screen-lock after 15 minutes of inactivity.

Endpoints Encryption

Entity requires that all critical endpoints are encrypted to protect them from unauthorized access.

Mobile Device Management

All WebEngage laptops are centrally managed and inventoried using ABM Controls such as:

Automatic screen lock Strong passwords Patch management Remote Wipe

Disk Encryption

Employee workstations are encrypted with native OS full disk encryption (File Vault). Full disk encryption is enforced on every system by our MDM solution.

Threat Detection

User laptops are running a centralized EDR client (Jamf). Loki is utilized as SIEM solution which aggregates and ingests all production-related logs.

WebEngage platform is protected by AWS for WAF and zero trust environment services.

Corporate security (26)

Roles & Responsibilities

Entity has established procedures to communicate with staff about their roles and responsibilities.

Competency Screening

Entity has procedures to ensure that all security-related positions are staffed by qualified individuals who have the necessary skill set.

Personnel Screening

Entity has established procedures to perform security risk screening of individuals before authorizing access.

Security & Privacy Awareness

Entity provides information security and privacy training to staff that is relevant to their job function.

Automated Reporting

Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.

Incident Reporting Assistance

Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.

Risk Framing

Entity performs a formal risk assessment exercise annually, as per documented guidelines and procedures, to identify threats that could impair systems' security commitments and requirements.

Risk Assessment

Each risk is assessed and given a risk score in relation to the likelihood of it occurring and the potential impact on the security, availability, and confidentiality of the Company platform. Risks are mapped to mitigating factors that address some or all of the risk.

Fraud

Entity considers the potential for fraud when assessing risks. This is an entry in the risk matrix.

Third-Party Criticality Assessments

Entity performs a formal vendor risk assessment exercise annually to identify vendors that are critical to the systems' security commitments and requirements.

Assigned Cybersecurity & Privacy Responsibilities

Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.

Internal Audit using Sprinto

Entity uses Sprinto, a continuous monitoring system, to track and report the health of the information security program to the Information Security Officer and other stakeholders.

Periodic Review & Update of Cybersecurity & Privacy Program

Entity's Senior Management reviews and approves the state of the Information Security program including policies, standards, and procedures, at planned intervals or if significant changes occur to ensure their continuing suitability, adequacy, and effectiveness.

Subservice organization evaluation

Entity reviews and evaluates all subservice organizations periodically, to ensure commitments to Entity's customers can be met.

Subprocessor Requirements

Entity ensures that appropriate remediation measures are in place when personal data is shared with vendors as a part of its processing activities

Data Protection Impact Assessment (DPIA)

Entity conducts Data Protection Impact Assessments periodically in order to assess the regulatory risks associated with the processing of personal data

Data Protection Officer (DPO)

Entity appoints a Data Protection Officer to assess and facilitate the entity's compliance with the provisions of the GDPR

Testing

Entity has procedures to conduct regular tests and exercises that determine the effectiveness and the readiness to execute the contingency plan.

Customer Obligations

Entity maintains a list of all contractual obligations based on customer contracts.

Retention of Policies

Entity ensures that all policy documents are retained for at least (6) years from creation.

Chief Privacy Officer (CPO)

Entity appoints a Privacy Officer to assess and facilitate the entity's compliance with relevant regulatory requirements.

Privacy Act Statements

Entity includes Privacy Act statements on forms that collect information that will be maintained in a Privacy Act system of records, or provide Privacy Act statements on separate forms that can be retained by individuals.

Asset Ownership Assignment

Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.

Validate Security Controls

The Entity assesses and validates the controls implemented by critical Cloud Service Providers for the protection of data collected and stored by the Cloud Service Provider.

Review of Third-Party Services

The Entity requests an external security certification of an independent audit report of the implemented and claimed information security controls for all critical Cloud Service Providers.

Updates During Installations / Removals

Entity periodically updates and reviews the inventory of systems as a part of installations, removals, and system updates.

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