Controls

Here are the controls implemented at WebEngage to ensure compliance, as a part of our security program.

Product security (4)

Situational Awareness For Incidents

Entity maintains a record of information security incidents, its investigation, and the response plan that was executed in accordance with the policy and procedure defined to report and manage incidents.

Role Based Access Controls

Audit Logging

Data Security

Data security (5)

Encrypting Data At Rest

Entity has set up cryptographic mechanisms to encrypt all production database[s] that store customer data at rest.

Testing for Reliability and Integrity

Entity tests backup information periodically to verify media reliability and information integrity.

Transfer of PII

Entity ensures appropriate procedures are in place to ensure compliance with regulatory requirements related to transfer of personal data outside of the region from which it is collected

Encryption in Transit

data in transit is secured using TLS (Transport Layer Security) certificates. TLS ensures that any data exchanged between clients (e.g., browsers or applications) and our servers remains private, secure, and tamper-proof.

Encryption at Rest

data at rest is secured using AES-256 encryption. AES (Advanced Encryption Standard) with 256-bit key length is one of the most secure encryption methods available, ensuring that stored data is protected from unauthorized access.

Network security (5)

Limit Network Connections

Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.

Transmission Confidentiality

Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.

Anomalous Behavior

Entity's infrastructure is configured to review and analyze audit events to detect anomalous or suspicious activity and threats

Cloud Provider Requirements

Entity ensures that critical Cloud Service Providers can meet the defined requirements related to network segregation and tenant separation.

Centralized Collection of Security Event Logs

Entity's infrastructure is configured to generate audit events for actions of interest related to security for all critical systems.

App security (2)

Conspicuous Link To Privacy Notice

Entity displays the most current information about its services on its website, which is accessible to its customers.

Secure system modification

Entity has procedures to govern changes to its operating environment.

Endpoint security (3)

Mobile Device Management

All WebEngage laptops are centrally managed and inventoried using ABM Controls such as:

Automatic screen lock Strong passwords Patch management Remote Wipe

Disk Encryption

Employee workstations are encrypted with native OS full disk encryption (File Vault). Full disk encryption is enforced on every system by our MDM solution.

Threat Detection

User laptops are running a centralized EDR client (Jamf). Loki is utilized as SIEM solution which aggregates and ingests all production-related logs.

WebEngage platform is protected by AWS for WAF and zero trust environment services.

Corporate security (27)

Organizational Structure

Entity maintains an organizational structure to define authorities, facilitate information flow and establish responsibilities.

Roles & Responsibilities

Entity has established procedures to communicate with staff about their roles and responsibilities.

Competency Screening

Entity has procedures to ensure that all security-related positions are staffed by qualified individuals who have the necessary skill set.

Security & Privacy Awareness

Entity provides information security and privacy training to staff that is relevant to their job function.

Performance Review

Entity requires that all employees in client serving, IT, Engineering, and Information Security roles are periodically evaluated regarding their job responsibilities.

Automated Reporting

Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.

Incident Reporting Assistance

Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.

Third-Party Criticality Assessments

Entity performs a formal vendor risk assessment exercise annually to identify vendors that are critical to the systems' security commitments and requirements.

Assigned Cybersecurity & Privacy Responsibilities

Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.

Internal Audit using Sprinto

Entity uses Sprinto, a continuous monitoring system, to track and report the health of the information security program to the Information Security Officer and other stakeholders.

Periodic Review & Update of Cybersecurity & Privacy Program

Entity's Senior Management reviews and approves the state of the Information Security program including policies, standards, and procedures, at planned intervals or if significant changes occur to ensure their continuing suitability, adequacy, and effectiveness.

Management Review of Org Chart

Entity's Senior Management reviews and approves the Organizational Chart for all employees annually.

Management Review of Risks

Entity's Senior Management reviews and approves the "Risk Assessment Report" annually.

Management Review of Third-Party Risks

Entity's Senior Management reviews and approves the "Vendor Risk Assessment Report" annually.

Subservice organization evaluation

Entity reviews and evaluates all subservice organizations periodically, to ensure commitments to Entity's customers can be met.

Segregates Roles and Responsibilities

Entity's Senior Management segregates responsibilities and duties across the organization to mitigate risks to the services provided to its customers.

Subprocessor Requirements

Entity ensures that appropriate remediation measures are in place when personal data is shared with vendors as a part of its processing activities

Data Protection Officer (DPO)

Entity appoints a Data Protection Officer to assess and facilitate the entity's compliance with the provisions of the GDPR

Testing

Entity has procedures to conduct regular tests and exercises that determine the effectiveness and the readiness to execute the contingency plan.

Customer Obligations

Entity maintains a list of all contractual obligations based on customer contracts.

Retention of Policies

Entity ensures that all policy documents are retained for at least (6) years from creation.

Chief Privacy Officer (CPO)

Entity appoints a Privacy Officer to assess and facilitate the entity's compliance with relevant regulatory requirements.

Privacy Act Statements

Entity includes Privacy Act statements on forms that collect information that will be maintained in a Privacy Act system of records, or provide Privacy Act statements on separate forms that can be retained by individuals.

Asset Ownership Assignment

Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.

Validate Security Controls

The Entity assesses and validates the controls implemented by critical Cloud Service Providers for the protection of data collected and stored by the Cloud Service Provider.

Review of Third-Party Services

The Entity requests an external security certification of an independent audit report of the implemented and claimed information security controls for all critical Cloud Service Providers.

Updates During Installations / Removals

Entity periodically updates and reviews the inventory of systems as a part of installations, removals, and system updates.

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